FAQ

We offer flat rate shipping for delivery to Australia with two
options:

Standard Shipping: $30

Express Shipping: $50

Buzz currently ship to Australia.

We also have a US store.

For orders outside of the locations listed above, please contact us.

We currently ship to all Australian states.

For orders outside of the locations listed above, please contact us.

Processing time before order dispatch is usually 3-5 business days (excluding weekends and public holidays) however it can sometimes take longer over busy periods.

You will receive an email confirmation once your order is shipped that includes tracking information.

Shipping times vary depending on your location.

Most orders are received within 10 business days.

Once orders are shipped, a tracking link is emailed, so you can stay up-to date with your delivery.

Buzz is located in Melbourne, Australia.

Most orders are received within 10 business days.

Once orders are shipped, a tracking link is emailed, so you can stay up-to date with your delivery.

Yes, we also have a US store that ships to mainland US.

For orders outside of the locations listed above, please contact us.

Once an order has been dispatched from our warehouse, you will receive an email with a link to track it right to your door.

Our processing time before an order ships is usually 3-5 business days (excluding weekends and public holidays) however it can sometimes take longer over busy periods.

Our returns policy is detailed here.

Please contact us within 7 days of receipt of your order, and we will assist.

Our privacy policy is detailed here.

Many of our products are packaged in partly, or fully recycled and recyclable packaging, to lessen the impact of travel on the environment.

Read more about Buzz sustainable hotel amenity here.

Buzz strives to create products consciously and support circular economy through considered material selection and full life-cycle consideration.

Creating a refill and reuse system with our guest-ready refillable branded bottles, and large refill products drives several key benefits:

• Significant waste reduction,
  specifically plastic waste
• Optimise a product's lifecycle
  before responsible disposal (recycling)
• Adherence to incoming
  legislation on single-use plastic
• Less frequent product freight to
  reduce carbon emissions
• Communicates a positive message to hotel guests on sustainability

Buzz Luxury Hotel Amenity Store is available online only.

We regularly exhibit at trade shows all over the world. Sign up to our marketing emails and keep an eye on our social media accounts or contact us here to find out more.

Use the search bar, located at the top of the home page and type in a product or brand.

If the brand you would like to order is not available, or out of stock, please contact us here and we will assist.

Please click the “Interested in placing an order?” button and enter your details to be notified when the item is back in stock, or contact us here.

Processing time before an is dispatched is usually 3-5 business days (excluding weekends and public holidays) however it can sometimes take longer over busy periods.

You will receive an email confirmation once your order is shipped that includes tracking information.

We accept most major credit cards.

To better protect our customers when making online payments by card you may be presented with 3D secure security measures when paying. This is dependent on your bank issuer and may require you to enter a password or get a security code via email or phone. 

Please see our full refund policy here.

Please contact our customer service team to rectify this situation for you.

Depending on your bank or card issuer the refund may take up to 10 working days to reach your account. Reimbursement of funds will be allocated back to the original form of payment used for purchase.

If you still haven’t received the money into your account 10 business days after receiving a refund confirmation email from us, please contact us and we will investigate it for you.

To clean the outside of the hotel amenity bottles, use a damp cloth and water.

To clean the inside of the hotel amenity bottles, first ensure they are empty. Once empty, use room temperature water to rinse out the bottles, before refilling with product.

Store large size 1.32 gallon / 5l hotel amenities bottles in a cool, dark room, away from direct light or heat.

16.23 fl.oz / 480ml Bottle Pump

The 480ml bottle size is designed to fit the Pluma Bracket System, for a secure and convenient solution for both in-room and public areas.

1.32 gallons / 5L Refill Bottles

These are available to purchase as a refill system for our branded 16.23 fl.oz 480ml bottles. The large format is easily stored and provides significant waste reduction in multiple areas.

Buzz specialise in Luxury Amenity, Turn Down, VIP Gifting, Kids, Sleepwear, Textiles, Wellness, Service Wear and Eco-Amenities.
Please contact us to discuss your property needs.

Please click the “Interested in placing an order?” button on the product you would like to order and enter your details to be notified when the item is back in stock or contact us here.

Yes we do! Buzz amenity products for luxury Hotel, AirBnB, Bed and Breakfast (BnB) and Vacation properties are for sale at wholesale prices in low minimum order quantities (MOQ’s) or in bulk quantities and delivered direct to your property.

Our product range is available to shop online. Simply add the products you require to your cart and checkout!

If there is a brand that you see and are unable to shop, please contact us and we will assist.

If you receive a message that says your email address/password
isn't recognized, follow the steps below:

Step 1: Check your email address

Make sure you are using the same email address and password you
registered with.

Step 2: Change your password

If you can't remember your password, click on the ‘forgotten
password' link on the sign in page. You'll be prompted to enter your email address, and we'll email you with a link that will allow you to create a new password for your account.

If you enter your email address and/or password incorrectly three
times, your account will be locked for 30 minutes.

Step 3: Delete your cookies

Try deleting your cookies, often clearing these means you can
access your account. Please be aware this may also remove any items from your basket or Saved Items if you're not logged into your account before clearing your cookies.

If your issue isn’t password related, here are a few things you may want to check:


- Make sure that ‘Block all cookies’ function is disabled on your browser’s settings.

- Check that Javascript is enabled on your browser’s settings

- Make sure that you don’t have any content blockers installed.

- Make sure that your device clock is accurate. For security reasons, if your device clock is fast, you won’t be able to access your account. You can resolve this problem easily by setting the time on your device to default.


If after this you still can't sign in, get in touch with our Customer Care Team giving as much detail as you can about the issue, including screenshots of any error message you get and what you've done so far to try to resolve it.

If you've forgotten your password, it's really simple to get back into your account.

Step 1 Click on the icon to sign-in to your account, located in the top right-hand corner of the screen.

Step 2 Click the 'forgot password?' link and enter your email address.

Step 3 We'll then email you a link directly to your registered
email address to reset your password.

We recommend checking your spam or junk folder if you can’t find the email. Make sure to also check the inbox of any other email address that may be linked to your account.

If you no longer wish to subscribe to Buzz emails or texts, you can unsubscribe by clicking on the "Unsubscribe" link in one of our marketing emails.

When signing up to Buzz you will be requested to consent to receive marketing subscriptions after placing your first order. If you don't confirm when registering your account, then the only emails you will receive are Order and Return Confirmation emails, any responses from our Customer Care team and any emails we feel contain important information that you should hear about.

If you did consent, there may be a number of reasons why you're
not getting these from us. It's worth carrying out the following checks:

1. Check your junk/spam

Your email software may be marking our emails as junk mail. To stop this from happening, please add store@buzzproducts.com to your email address book.


2. Update your marketing preferences

Check that you've agreed to receive our marketing emails by
logging into your account and clicking 'Contact preferences'. If you aren't signed up to receive our marketing communications, then a notice will appear to inform you that we've stopped sending you emails and texts. To change this, click 'Confirm Preferences' to start receiving all emails from us, including marketing subscriptions.

3. Check your email address

Make sure you typed in the correct email address when you signed up with us.
Just sign-in to your account (if you can remember which email address you used) to check this.

5. Contact Us

If after this you're still having trouble, contact our Customer Care Team and provide as much detail as you can about the issue.

Step 1: Log into 'My Account'

You can add, remove and update your address details by logging
into ‘My Account' and clicking on the ‘Add New Address' or 'Edit' button under your ‘Address Book'.

Step 2: Click 'Add New Address'

To add a new address, click 'Add New Address' and fill out the fields. If the address finder doesn't locate your address, you can click 'Enter Address Manually'.

If your address is too long to fit into ‘Address 1' then you can use ‘Address 2' for the second line of your address details.

Step 3: Save your new address

Whenever you update or add an address, always remember to click
‘Save' so that the new details are ready for you next time you shop.

For over two decades Buzz has created iconic brand collaborations across leading airlines and hotels globally to create aspirational products and memorable experiences for travellers.

Buzz specialises in Luxury Amenity, Turn Down, VIP Gifting, Kids, Sleepwear, Wellness, Service Wear
and eco Amenities for the travel industry.

Our luxury travel and hotel amenity
expertise allows us to design products to create the best experience for your guests.

Please contact us to discuss bespoke luxury amenity development for your business.

Many of our products are packaged in partly, or fully recycled and recyclable packaging, to lessen the impact of travel on the environment.

Read more about Buzz sustainable hotel amenity here.

Buzz strives to create products consciously and support circular economy through considered material selection and full life-cycle consideration.

Creating a refill and reuse system with our guest-ready refillable branded bottles, Pluma Bracket System and large refill products drives several key benefits:

• Significant waste reduction, specifically plastic waste
• Optimise a product's lifecycle before responsible disposal (recycling)
• Adherence to incoming legislation on single-use plastic
• Less frequent product freight to reduce carbon emissions
• Communicates a positive message to hotel guests on sustainability

Find out more about our Pluma Bracket System which supports refillable bottles here.

Read more about Buzz sustainability initiatives here.

Buzz strive to lessen the impact of
travel on the environment by incorporating sustainable materials into all of our luxury products.

We create products consciously and
support circular economy through considered material selection and full life-cycle consideration, like our Pluma Bracket System and refillable branded bottles.

Online orders are packed in cardboard boxes, which are fully recyclable. We don’t use inner plastic bags to reduce impact on the environment.

Read more about our sustainability
practices here.

For over two decades, Buzz has designed memorable products that travellers love.

Our iconic brand collaborations for world-leading hotels deliver products that enhance the
journey for travellers. Inspired by design and innovation, our collaborations focus on giving back positively to the planet and communities.

Explore our collection of iconic brands created by visionary founders and discover the stories that set them apart. 

Luxury Amenities – VIP Gifting – Turn Down – Sleepwear – Eco Amenities - Wellness

Buzz has offices around the world and our team are continually available across multiple time zones.

Buzz amenity products for luxury hotel, AirBnB, Bed and Breakfast (BnB) and Vacation Properties are available from a little as a carton size to bulk quantities at wholesale prices.

Yes, Buzz supply AirBnB properties and Property Managers with luxury amenities, available to order online.

Yes, Buzz sells Bed and Breakfast (BnB) supplies direct to property managers and owners that can be ordered online with low minimum order quantities (MOQ), or in bulk quantities.

You can buy Bed and Breakfast (B&B) supplies direct from Buzz. Simply select luxury amenity products from our online store and they will be delivered direct to your property.

Buzz supplies wholesale hotel amenities online, delivered direct to your property. Buzz also offers a wide range of luxury hotel amenities and dry amenities including hand wash, hand lotion, body wash, body lotion, shampoo, conditioner and soap bars with low minimum order quantities (MOQ) at wholesale prices.

Hotel Amenities are a desirable or useful product or feature provided when renting a room at a hotel, motel, vacation rental, BnB, AirBnB, guest house or other place of lodging.