FAQ

We offer flat rate shipping with two
options:

Standard Shipping: $10

Express Shipping: $15

Buzz currently ship to mainland USA and Canada.

We also have an Australian store that also ships to Australia and New Zealand.

 For orders outside of the locations listed above, please contact us.

We currently ship to mainland USA and Canada.

For orders outside of the locations listed above, please contact us.

Processing time before order dispatch is usually 3-5 business days (excluding weekends and public holidays) however it can sometimes take longer over busy periods.

We email a confirmation once it ships, that includes tracking information.

Shipping times vary depending on your location.

Most orders are received within 10 business days.

Once orders are shipped, a tracking link is emailed, so you can stay up-to date with your delivery.

We have two warehouse locations; Las Vegas, Nevada and Orlando, Florida.

Most orders are received within 10 business days.

Once orders are shipped, a tracking link is emailed, so you can stay up-to date with your delivery.

Yes, we ship to mainland Canada as well as mainland USA.

We have an Australian store that also ships to Australia and New Zealand.

For orders outside of the locations listed above, please contact us.

Yes, we ship to mainland Canada as well as mainland USA.

We have an Australian store that also ships to Australia and New Zealand.

For orders outside of the locations listed above, please contact us.

Customs or import duties are charged once the order reaches its
destination country and must be paid by the recipient of the order.

We have no control over these charges and cannot predict what they may be.


Customs policies and charges vary widely from country to country and we recommend that you contact your local customs office for further
information.

When customs charges are due, it may impact the time it takes your parcel to reach you.

Once an order has been dispatched from our warehouse, you will
receive an email with a link to track it right to your door.

Our processing time before an order ships is usually 3-5 business days
(excluding weekends and public holidays) however it can sometimes take longer over busy periods.

Our returns policy is detailed here.

Please contact us within 7 days of receipt of your order, and we will assist.

Our privacy policy is detailed here.

Buzz incorporate sustainable materials into all of our luxury products. Many of our products are
packaged in partly, or fully recycled and recyclable packaging.

It is our way to lessen the impact of travel on the environment.

It is in the Buzz DNA to review and improve our processes to incorporate best practice and all our
manufacturing practices are verified, ethical and reliable.

Read more about Buzz sustainable hotel amenity here.

We strive to create products consciously and support circular economy through considered material selection and full life-cycle consideration.

Creating a refill and reuse
system with our guest-ready refillable branded bottles, Pluma Bracket System and large refill products drives several key benefits:

Find out more about our Pluma Bracket System which supports refillable bottles here.

Buzz maintains several sustainability certifications and partners to lessen impact on the environment, read more
about Buzz sustainability here.

We have a wide range of branded hotel, bed and breakfast, Air BnB, guest house and bed & breakfast
amenity products available to purchase, with low MOQs.

To see a full list of our brands, click here.

Buzz offer branded bulk amenities, dry amenities, hair care, body care and refill bottles for purchase through our online store. Orders are dispatched direct to you, with wholesale pricing and low MOQs we offer luxury brands to elevate your
guest experience.

To see a full list of our brands, click here.

The Buzz online hotel amenity store sells wholesale luxury hair care, body care, dry amenity and refill bottles for delivery direct to your business, large or small. Buzz
offers wholesale pricing, low MOQ and bulk quantities for fast delivery.

To see a full list of our brands, click here.

Buzz Luxury Hotel Amenity Store is
online only.

We regularly exhibit at trade shows
all over the world, sign up to our marketing emails, keep an eye on our social media accounts or contact us here to find out more.

Buzz offer wholesale hotel amenities for luxury AirBnB, Bed and Breakfast, vacation rentals and hotels. Create the best hotel amenities collection for your property and surprise and delight your guests.

If you're looking for a specific product or brand, here are some ways to find it.

Step 1 Use the search bar, located at the top of the home page.

Step 2 Browse by Category.
You can browse each category of product using the menu at the top of this page. Just hover over them and you can select the type of items you want to look at.

Step 3 Check out our full list of brand collaborations here.

Search our range of wholesale luxury hotel amenities by following
the steps below.

Step 1 Use the search tool (it looks like a magnifying glass) located at the top
right of the home page.

Step 2 Browse by Category.
You can browse each product category using the menu at the top of this page. Just hover the cursor over and you can select the product category you want to look at.

Step 3 Check out our full list brands here.
If the brand you would like is not available, or out of stock, please contact us here and we will assist.

If the brand you would like is not available, or out of stock, please
contact us here and we will assist.

Please click the “Interested in placing an order?” button and enter your details to be notified when the item is back in stock, or contact us here.

Processing time before an is dispatched is usually 3-5 business
days (excluding weekends and public holidays) however it can sometimes take longer over busy periods.

We email a confirmation once it ships, that includes tracking information.

Buzz create iconic brand collaborations and luxury products for leading airlines and hotels
globally.

We specialise in Luxury Amenity, Turn Down, VIP Gifting, Kids, Sleepwear, Textiles, Wellness, Servicewear and Eco-Amenities.

Please contact us to discuss your ideas.

We accept most major credit cards.

We take security very seriously, your details are safe with us.

We take fraud very seriously too, so all credit and debit card holders are
subject to validation and authorisation by both us and the card issuer.

To better protect our customers when making online payments by card you may be presented with 3D secure security measures when paying. This is dependent on
your bank issuer and may require you to enter a password or get a security code via email or phone. 

Please see our full refund policy here.

Please see our full refund policy here.

Please contact our customer service team to rectify this situation for you.

Depending on your bank or card issuer the refund may take up
to 10 working days to reach your account. Reimbursement of funds will be allocated back to the original form of payment used for purchase.

If you still haven’t received the money into your account 10 business days after receiving a refund confirmation email from us, please contact us and we will look into it for you.

The Buzz Pluma
Bracket System supports our high-quality branded bottles in a tamper proof and theft proof format. Our 1.32 gallon / 5l bottles are available to refill easily, providing convenient and efficient servicing.

To learn more about the Pluma Bracket System, and how to unlock the bracket please watch the
video here.

To refill 16.23 fl.oz / 480ml Bottle pump bottles using the 1.32 gallon / 5l refill bottles, follow the below steps:

1. Remove the bottle from the Pluma Bracket.
2. Place the bottle on a flat surface at a comfortable height.
3. Open the 1.32 gallon refill bottle and pour into the 16.23 fl.oz bottle until it reaches the top of the label.
4. Using a damp cloth, wipe down any spillage from the outside and around the top of the 16.23 fl.oz bottle.
5. Replace the pump by screwing onto the top of the bottle.
6. Place the bottle back into the Pluma Bracket and lock using the key.

To clean the outside of the hotel amenity bottles, use a damp cloth and water.

To clean the inside of the hotel amenity bottles, first ensure they are empty. Once empty, use room temperature water to rinse out the bottles, before refilling with product.

Store large size 1.32 gallon / 5l hotel amenities bottles in a cool, dark room, away from direct light or heat.

16.23 fl.oz /
480ml Bottle Pump

The 480ml bottle
size is designed to fit the Pluma Bracket System, for a secure and convenient solution for both in-room and public areas.

1.32 gallons /
5L Refill Bottles

These are available to purchase as a refill system for our branded 16.23 fl.oz 480ml bottles. The large format is easily stored and provides significant waste reduction in multiple areas.

Buzz specialise in Luxury
Amenity, Turn Down, VIP Gifting, Kids, Sleepwear, Textiles, Wellness, Service Wear and Eco-Amenities.
Please contact us to discuss your ideas.

Please click the “Interested in placing an order?” button on the product you would like to order and enter your details to be notified when the item is back in stock, or contact us here.

Yes we do! Buzz amenity products for luxury hotel, AirBnB, BnB and vacation properties are for sale at
wholesale prices in bulk quantities, delivered direct to you.

Our product range is available to shop online, simply add the products you require to your cart and checkout!

If there is a brand that you see and are unable to shop, please contact us and we will assist.

Browse our range of wholesale luxury hotel amenities and create an
elevated and memorable experience for your guests.

Step 1 Use the search tool (it looks like a magnifying glass) located at the top right of the home page.

Step 2 Browse by Category.
You can browse each product category using the menu at the top of this page. Just hover the cursor over and you can select the category you would like to look at.

Step 3 Check out our full list of brands here.

The branded luxury hotel amenity
products supplied by Buzz are 100% genuine. We work very closely with our brand partners on every aspect of their luxury amenity products to ensure the highest quality and to deliver their creative vision.

If you would like more information
please contact us here.

If you receive a message that says your email address/password
isn't recognized, follow the steps below:

Step 1: Check your email address

Make sure you are using the same email address and password you
registered with.

Step 2: Change your password

If you can't remember your password, click on the ‘forgotten
password' link on the sign in page. You'll be prompted to enter your email address, and we'll email you with a link that will allow you to create a new password for your account.

If you enter your email address and/or password incorrectly three
times, your account will be locked for 30 minutes.

Step 3: Delete your cookies

Try deleting your cookies, often clearing these means you can
access your account. Please be aware this may also remove any items from your basket or Saved Items if you're not logged into your account before clearing your cookies.

If your issue isn’t password related, here are a few things you may want to check:


- Make sure that ‘Block all cookies’ function is disabled on your browser’s settings.

- Check that Javascript is enabled on your browser’s settings

- Make sure that you don’t have any content blockers installed.

- Make sure that your device clock is accurate. For security reasons, if your device clock is fast, you won’t be able to access your account. You can resolve this problem easily by setting the time on your device to default.


If after this you still can't sign in, get in touch with our Customer Care Team giving as much detail as you can about the issue, including screenshots of any error message you get and what you've done so far to try to resolve it.

If you've forgotten your password, it's really simple to get back into your account.

Step 1 Click on the icon to sign-in to your account, located in the top right-hand corner of the screen.

Step 2 Click the 'forgot password?' link and enter your email address.

Step 3 We'll then email you a link directly to your registered
email address to reset your password.

We recommend checking your spam or junk folder if you can’t find the email. Make sure to also check the inbox of any other email address that may be linked to your account.

If you no longer wish to subscribe to Buzz emails or texts, you can unsubscribe by clicking on the "Unsubscribe" link in one of our marketing emails.

We're sorry to see you go - remember, your Buzz account is free and enables you to shop without having to enter your details each time.

How to deactivate your Buzz account

If you'd like to deactivate your Buzz account, you'll need to
get in touch with our customer care team.

You'll need to confirm at least 2 pieces of information from the
following:

- Your date of birth

- Your billing address

- Your registered email address

Once you've confirmed this information, we'll deactivate your
account and send you can email to confirm your account has been closed.

Don't worry if you change your mind, just get back in touch and
let us know you would like to shop with us again, and we'll arrange this for you once the above information is confirmed once again. Alternatively, you can register again with a different email address.

Want to take a break?

If you feel like you need a break from Buzz, you could try unsubscribing from our emails and texts.You can do this by clicking on the link at the bottom of any of our emails or through your account. Just click 'Contact preferences',
untick the member communication boxes and click'Save preferences'. Please note, it can take up to 7 days for the change to take effect.

If you want to receive newsletters again after unsubscribing, you can resubscribe by following the above steps.

If you'd like to deactivate your Buzz account, you'll need to get
in touch with our customer care team here.

If you feel like you need a break
from Buzz marketing communications, you could try unsubscribing from our emails
and texts. You can do this by clicking on the link at the bottom of any of our emails or through
your account. Just click 'Contact preferences', untick the member communication boxes and click 'Save preferences'. Please note, it can take up to 7 days for the change to take effect.
If you want to receive newsletters again after unsubscribing, you can resubscribe by following the above steps.

Creating an account couldn't be easier.

Step 1
 Click the account icon in the top-right corner of the browser window.

Step 2
 Confirm the required details.

Step 3 Once you've entered all of your information, click ‘Complete Account' and you're ready to shop.

When signing up to Buzz you will be requested to consent to receive marketing subscriptions after placing your first order. If you don't confirm when registering your account, then the only emails you will receive are Order and Return Confirmation emails, any responses from our Customer Care team and any emails we feel contain important information that you should hear about.

If you did consent, there may be a number of reasons why you're
not getting these from us. It's worth carrying out the following checks:

1. Check your junk/spam

Your email software may be marking our emails as junk mail. To stop this from happening, please add store@buzzproducts.com to your email address book.


2. Update your marketing preferences

Check that you've agreed to receive our marketing emails by
logging into your account and clicking 'Contact preferences'. If you aren't signed up to receive our marketing communications, then a notice will appear to inform you that we've stopped sending you emails and texts. To change this, click 'Confirm Preferences' to start receiving all emails from us, including marketing subscriptions.

3. Check your email address

Make sure you typed in the correct email address when you signed up with us.
Just sign-in to your account (if you can remember which email address you used) to check this.

5. Contact Us

If after this you're still having trouble, contact our Customer Care Team and provide as much detail as you can about the issue.

Step 1: Log into 'My Account'

You can add, remove and update your address details by logging
into ‘My Account' and clicking on the ‘Add New Address' or 'Edit' button under your ‘Address Book'.

Step 2: Click 'Add New Address'

To add a new address, click 'Add New Address' and fill out the fields. If the address finder doesn't locate your address, you can click 'Enter Address Manually'.

If your address is too long to fit into ‘Address 1' then you can use ‘Address 2' for the second line of your address details.

Step 3: Save your new address

Whenever you update or add an address, always remember to click
‘Save' so that the new details are ready for you next time you shop.

We strive to lessen the impact of
travel on the environment by incorporating sustainable materials into all of our luxury products.

Online orders are packed in cardboard boxes, which are fully recyclable. We don’t use inner plastic bags to reduce impact on the environment.

Read more about our sustainability
practices here.

Buzz strive to lessen the impact of
travel on the environment by incorporating sustainable materials into all of our luxury products.

We create products consciously and
support circular economy through considered material selection and full life-cycle consideration, like our Pluma Bracket System and refillable branded bottles.

Online orders are packed in cardboard boxes, which are fully recyclable. We don’t use inner plastic bags to reduce impact on the environment.

Read more about our sustainability
practices here.

Buzz employ many initiatives to
lessen impact on the environment, including partnering with environmental organisations, obtaining sustainability certifications and considering all
stages of a products life-cycle.

Read more about our sustainability
practices here.

Buzz strive to lessen the impact of
travel on the environment by incorporating sustainable materials into all of our luxury products.

We create products consciously and
support circular economy through considered material selection and full life-cycle consideration, like our Pluma Bracket System and refillable branded bottles.

Online orders are packed in cardboard boxes, which are fully recyclable. We don’t use inner plastic bags to reduce impact on the environment.

Read more about our sustainability
practices here.

For over two decades Buzz has created iconic brand collaborations across leading airlines and hotels globally to create aspirational products and memorable experiences for travellers.

Buzz specialise in Luxury Amenity, Turn Down, VIP Gifting, Kids, Sleepwear, Wellness, Service Wear
and eco Amenities for the travel industry.

Buzz luxury hotel amenity expertise allows us to design products to create the best experience for your guests.

Please contact us
to discuss bespoke luxury amenity development for your business.

The amenities provided in hotels
vary, some amenities are standard with all rooms others may be provided for an additional cost. Buzz offer a curated range of luxury amenities, available to purchase online here.

The Buzz hotel room amenities list:

• Hand Wash or Soap Bar
• Hand and Body Lotion
• Body Wash or Soap Bar
• Shampoo
• Conditioner

• Dental kit with toothbrush and toothpaste
• Vanity kit with cotton wool pads and cotton buds
• Shaving kit with razor and shaving cream
• Nail file
• Mending Kit
• Comb
• Shoe Shine
• Bath salts
• Shower cap
• Loofah
• Sleep Mist
• Sleep Oil
• Linen & Pillow Spray

Buzz products provides luxury AirBnB, Bed and Breakfast, Hotels and Vacation Properties with wholesale amenity supplies from a convenient online store, delivered direct to your business.

Luxury hotel amenities are important to create a memorable and elevated experience for your guests.

For over twenty years Buzz has
created iconic brand collaborations across leading airlines and hotels
globally, to create aspirational products and memorable experiences for travellers.

Buzz have offices around the world, our team are continually available across multiple time zones.

Yes we do! Buzz amenity products for luxury hotel, AirBnB, BnB and vacation properties are for sale at wholesale prices in bulk quantities, delivered direct.

Yes, Buzz supply AirBnB properties
and property managers with luxury amenities, ordered online and delivered direct.

Yes, Buzz sells BnB supplies direct
to property managers and owners, ordered online with low MOQ with bulk quantities and delivered direct.

Buy B&B supplies direct from
Buzz, simply select luxury amenity products from the online store and they will be delivered direct to you.

Buzz Products supply wholesale hotel amenities online, delivered direct to you. Buzz offer a wide range of luxury hotel amenities and dry amenities including hand wash, hand lotion, body wash, body lotion, shampoo, conditioner and soap bars with low MOQ and wholesale
prices.

Hotel Amenities are a desirable or
useful product or feature provided when renting a room at a hotel, motel, vacation rental, BnB, AirBnB, guest house or other place of lodging. The amenities provided in hotels vary, some amenities are
standard with all rooms others may be provided for an additional cost. Buzz offer a curated range of luxury amenities, available to purchase online here.

Hotel Amenities are a desirable or
useful product or feature provided when renting a room at a hotel, motel, vacation rental, BnB, AirBnB, guest house or other place of lodging.

Buzz offer a wide range of hotel room amenities ideas to elevate your guest experience at every touch point. The globally recognised brands available from
the Buzz online hotel amenity store

The amenities provided in hotels vary, some amenities are standard with all rooms others may be provided for an additional cost. Buzz offer a curated range of
luxury amenities, available to purchase online here.

In-Room
Hotel Amenity Ideas

• Hand Wash or Soap Bar
• Hand and Body Lotion
• Body Wash or Soap Bar
• Shampoo
• Conditioner

• Dental kit with toothbrush and toothpaste
• Vanity kit with cotton wool pads and cotton buds
• Shaving kit with razor and shaving cream
• Nail file
• Mending Kit
• Comb
• Shoe Shine
• Bath salts
• Shower cap
• Loofah
• Sleep Mist
• Sleep Oil
• Linen & Pillow Spray

Public
Area Hotel Amenity Ideas

• Hand Wash or Soap Bar
• Hand and Body Lotion

VIP Guest
Gift Ideas

• Pyjamas
• Robe
• Slippers
• Silk Pillowcase
• Travel Wallet
• Passport Cover
• Luggage Tag
• Turn-Down Kit (Sleep Mist / Oil, Linen & Pillow Spray)
• Deck of Cards
• Mindfulness Card Deck
• Notebook & Pen
• Reusable Travel Cup
• Shower Steamer
• Eye Mask
• Luxury skin care items like moisturising eye masks, facial mists, face masks, lip balm
• Cocktail Kit
• Massage Roller
• Massage Oil
• Specialised Spotify Playlist
• Guided meditation playlist